Terms of Service

This agreement governs your access to and use of ZOR Fitness facilities, equipment, services, programs, and events.

By signing up for any membership or service, purchasing any access pass or package, booking any session or event, attending any program, or otherwise accessing ZOR Fitness facilities or services, you agree to the following terms.

This agreement is in addition to, and does not replace, the Liability Waiver and Release of Claims you have agreed to separately.

For the purposes of this agreement, “you” and “Participant” refer to anyone using ZOR Fitness facilities or services in any capacity. “Service” refers to any access, program, session, package, event, or other offering provided by ZOR Fitness, whether paid or complimentary, recurring or one-time. “ZOR Fitness” refers to the ZOR Fitness gym, which is operated by The Iron Fortress LLC, and includes The Iron Fortress LLC and its owners, members, managers, officers, employees, contractors, agents, representatives, and affiliated entities.

Our handling of your personal information is described in our Privacy Policy.

1. Facility Access and Check-In

Your access to ZOR Fitness is granted under the terms of the specific Service you have purchased or been granted, and is limited to the access hours, scope, and entitlements of that Service. ZOR Fitness reserves the right, in its reasonable discretion, to modify, add to, reduce, suspend, or eliminate hours of operation, service offerings, equipment, programs, schedules, staff, classes, instructors, and facility layout at any time, with reasonable notice when feasible, without any reduction, credit, or refund of fees, and without any obligation to provide a substitute. No representation made by any staff member regarding ongoing availability of any specific service, instructor, equipment, or amenity creates a binding obligation on ZOR Fitness unless confirmed in writing.

Check-in is mandatory every time you enter the facility, regardless of the Service under which you are accessing it. Your check-in confirms valid access, creates a record of your visit for safety and emergency purposes, and helps ZOR Fitness maintain accurate facility usage data.

Access credentials (codes, scan tags, door codes) are non-transferable and personal to you only. Sharing your credentials with any other person — or allowing another person to enter the facility behind you (“tailgating”) without their own valid check-in — is strictly prohibited.

The following violations will result in a fee of $100 per occurrence (or such other amount as ZOR Fitness may post or notify from time to time), charged to the payment method on file:

• Failure to check in when entering the facility
• Allowing another person to enter the facility without their own valid check-in, regardless of who they are or whether the entry was intentional
• Permitting any non-Participant to access, use, or remain in the facility under your credentials

You agree that these fees represent reasonable liquidated damages for the administrative, security, and operational burden such violations impose on ZOR Fitness, and not a penalty. Repeated violations are grounds for termination of access without refund.

Temporary and Event Closures. ZOR Fitness may temporarily close the facility, in whole or in part, for any reasonable purpose — including maintenance, repairs, renovations, holidays, weather, force majeure events, public health concerns, staff training, equipment failure, or special events such as competitions, seminars, group rentals, private events, classes, certifications, or other large-scale programming. ZOR Fitness will use commercially reasonable efforts to provide advance notice of planned closures when feasible. Short-term closures, including event closures, will not result in any refund, credit, or fee adjustment, and are not grounds for cancellation outside the standard cancellation process. For closures of fourteen (14) or more consecutive days, ZOR Fitness may, at its discretion, extend Service terms or provide a credit, but is not obligated to provide a refund.

2. Billing and Payment

Recurring Services. If you have purchased a Service that bills on a recurring basis, fees are charged automatically to the payment method on file. By signing up, you authorize ZOR Fitness to charge that payment method on the scheduled billing date until the Service is properly cancelled under Section 4. You are responsible for keeping a valid payment method on file at all times. Failure to maintain a valid payment method does not relieve you of your payment obligations and does not constitute cancellation. If your card expires, is lost, is replaced, or otherwise changes, you authorize ZOR Fitness to obtain updated card information through your card network's account updater service and to continue charging the updated card.

One-Time Purchases. Payment for any one-time Service (including but not limited to drop-ins, day passes, session packages, training packages, retail items, and event registrations) is due at or before the time of service. All sales of one-time Services are final and non-refundable, except as required by law or as expressly stated in writing at the time of purchase. One-time Services are subject to the specific terms disclosed at the time of purchase, including any expiration dates, no-show policies, late-cancellation fees, or scope limitations. Unused portions of one-time Services expire as disclosed at the time of purchase and are forfeited with no refund or extension, except as required by law.

Failed Payments. If a scheduled payment on a recurring Service fails, ZOR Fitness will automatically attempt to reconcile the failed payment for up to seven (7) days following the original failed charge. ZOR Fitness will use commercially reasonable efforts to notify you of failed payments by email so you have an opportunity to update your payment method. During this seven-day reconciliation period, your facility access may be suspended until payment is successfully processed.

If payment is not successfully reconciled within seven (7) days of the original failed charge, ZOR Fitness reserves the right to revoke the Service and terminate gym access. You remain responsible for any unpaid balance, and ZOR Fitness may pursue collection of unpaid amounts through any lawful means, including reporting to credit bureaus, retaining collection agencies, and pursuing legal action. You agree to pay all reasonable costs of collection, including reasonable attorney's fees, court costs, late fees, and interest at the maximum rate permitted by Colorado law.

A failed-payment fee of $25 applies to each declined charge.

Price Changes. ZOR Fitness may change the price of any recurring Service at any time upon at least thirty (30) days' written notice (email is sufficient). Continued use of the Service after the effective date constitutes acceptance of the new price; you may cancel without penalty before the new price takes effect.

Other Charges. You authorize ZOR Fitness to charge the payment method on file for any fees properly assessed under this agreement, including the violation fees in Sections 1 and 8, retail purchases, late fees, collection costs, damages caused to ZOR Fitness property, and any unpaid balances for goods or services received.

Billing Disputes. If you believe a charge is incorrect, you agree to contact ZOR Fitness in good faith before initiating a payment dispute or chargeback with your card issuer, and to give ZOR Fitness a reasonable opportunity (no less than 14 days) to investigate and resolve the issue. ZOR Fitness will respond to billing inquiries promptly and resolve any legitimate billing errors. Frivolous or bad-faith chargebacks initiated without first attempting good-faith resolution may result in suspension or termination of your Service and recovery of disputed amounts and reasonable costs.

No Setoff. You may not withhold, offset, or reduce any payment owed to ZOR Fitness on account of any claim, dispute, or alleged breach by ZOR Fitness. All disputes must be addressed through Section 14 without affecting your payment obligations.

Taxes. All fees are exclusive of applicable taxes, fees, and assessments, which will be added where required by law.

3. Right to Rescind (Colorado Law)

If you purchased a recurring Service, you have the right to cancel that Service within three (3) business days of agreeing to it by giving ZOR Fitness written notice — by email, mail, or hand delivery. If you rescind within this window, you will receive a full refund of any payments made under that Service.

This rescission right does not apply to one-time Services, which are governed by Section 2.

4. Cancellation of Recurring Services

After the 3-day rescission window, you may cancel a recurring Service by submitting written notice (email is acceptable) at least 30 days before your next billing date. Cancellation requests submitted fewer than 30 days before the next billing date will take effect after the next billing cycle, and you remain responsible for that billing cycle's dues. You remain responsible for any dues that fall within the notice period. Recurring Services are not pro-rated, and no refunds are issued for unused days within a paid period, except as required by law.

Cancellation is effective only when ZOR Fitness acknowledges your written notice in writing. ZOR Fitness will acknowledge cancellation requests promptly upon receipt — typically within two business days. Verbal cancellations, social media messages, payment-card disputes, and account deletions do not constitute cancellation. It is your responsibility to retain proof of submission. If you do not receive an acknowledgment within five business days of submitting a cancellation request, please contact ZOR Fitness directly to confirm receipt.

You may also cancel a recurring Service in accordance with the protections required by Colorado law, including in the event of death, permanent disability, or relocation more than twenty-five (25) miles from any ZOR Fitness location, upon submission of reasonable supporting documentation.

5. Service Holds and Freezes

Where a recurring Service is eligible for a hold or freeze, you may request one in writing, subject to ZOR Fitness's approval and the specific terms disclosed for that Service. Hold and freeze terms — including duration limits, frequency, advance-notice requirements, applicable fees, and eligibility — are established by ZOR Fitness and may be updated from time to time, with notice of material changes provided as set forth in Section 11. Holds and freezes do not extend the term of any committed-term Service unless expressly stated, and do not relieve you of any payment obligations that accrued before the freeze took effect.

6. Code of Conduct

All Participants agree to:

• Treat staff and other Participants with respect and courtesy
• Re-rack weights, return equipment to its place, and wipe down equipment after use
• Wear appropriate athletic attire and closed-toe shoes (chalk and lifting shoes permitted in designated areas)
• Refrain from drug, alcohol, or tobacco use on the premises
• Not photograph or record other Participants without their explicit consent
• Not solicit other Participants for business, sales, or services without ZOR Fitness's prior written consent
• Not provide coaching, instruction, or training services to other Participants without ZOR Fitness's prior written consent
• Comply with all posted rules, signs, and staff instructions

ZOR Fitness will determine in good faith whether conduct violates this Code of Conduct, based on the totality of circumstances. Harassment, threats, theft, intentional damage to property, violence, or any conduct ZOR Fitness reasonably deems disruptive, unsafe, dishonest, or inconsistent with the gym's culture will result in termination of access without refund, may be reported to law enforcement, and may result in a permanent ban from all ZOR Fitness facilities. For non-serious violations, ZOR Fitness may, but is not required to, provide a warning before terminating access.

You agree to reimburse ZOR Fitness for any damage you cause to its property, equipment, or facilities, and you authorize ZOR Fitness to charge the reasonable cost of such damage to the payment method on file.

7. Guest Policy

Participants may not bring guests into the facility unless the guest has agreed to a current ZOR Fitness waiver and has either paid for valid access or is enrolled in an approved program or session. Guest privileges are at ZOR Fitness's discretion and may be denied, limited, or revoked. Bringing an unauthorized guest is a violation of this agreement and is also subject to the tailgating fee described in Section 1. You are responsible for the conduct of any guest you bring, and you agree to indemnify ZOR Fitness for any claims, damages, or costs arising from the guest's conduct or presence.

8. Snack & Beverage Fridge — Honor System

The snack and beverage fridge operates on an honor system and is available to Participants while on premises. Participants are expected to log and pay for every item taken using the posted payment method, every time.

Taking any item from the fridge without paying for it will result in a fee of $100 per occurrence (or such other amount as ZOR Fitness may post or notify from time to time), charged to the payment method on file, in addition to the cost of the item taken. You agree this fee represents reasonable liquidated damages for the loss, administrative burden, and trust violation, and is not a penalty. Repeated violations will result in fridge access being permanently revoked and may result in termination of access to ZOR Fitness and referral to law enforcement.

ZOR Fitness may discontinue, modify, or limit the snack fridge program at any time, with reasonable notice, without any reduction in fees.

9. Personal Property

ZOR Fitness is not responsible for personal property left on the premises. Lockers and storage areas are used at your own risk; bring your own lock and remove valuables when you leave. ZOR Fitness may, with reasonable notice, remove and dispose of any items left on the premises overnight or in lockers without a current lock. Items removed by ZOR Fitness may be discarded or donated at ZOR Fitness's discretion if not claimed within a reasonable period.

10. Termination by ZOR Fitness

ZOR Fitness reserves the right to suspend, terminate, or refuse to renew any Participant's access — including any Service of any kind — at any time, with or without cause, in its discretion.

In the case of termination for cause (including any violation of this agreement, the waiver, or posted facility rules), no refund is owed for the current billing period or any unused portion of any Service.

In the case of termination without cause, ZOR Fitness will refund any prepaid, unused fees on a pro-rated basis as the Participant's sole and exclusive remedy. Termination without cause does not give rise to any claim for damages, lost benefits, lost opportunities, or any other relief.

11. Changes to This Agreement and to Services

ZOR Fitness may update this agreement, its rules, its Services, its hours, and its fees from time to time. Material changes will be communicated by email or posted at the facility at least 30 days before taking effect. Continued use of ZOR Fitness facilities or Services after the effective date constitutes acceptance of the updated terms. For recurring Services, you may cancel without penalty during that 30-day window if you do not agree. For one-time Services, the version of this agreement in effect at the time of your purchase governs that transaction.

Non-substantive changes — including typographical corrections, formatting updates, contact information changes, and clarifying edits that do not change Participants' rights or obligations — may take effect upon posting without separate notice.

12. Limitation of Liability and Indemnification

To the fullest extent permitted by law, ZOR Fitness's total cumulative liability under this agreement, for any and all claims of any kind, shall not exceed the total amount you have paid to ZOR Fitness in the twelve (12) months preceding the event giving rise to the claim. ZOR Fitness shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost wages, lost earning capacity, lost profits, lost opportunities, emotional distress, or pain and suffering, regardless of the legal theory under which the claim is brought, except where such limitation is prohibited by law.

You agree that any claim against ZOR Fitness arising out of or related to this agreement (other than personal injury claims, which are governed by the applicable statutory limitations period) must be filed within two (2) years of the date the claim arose, or it is permanently barred, to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless ZOR Fitness for any claims, losses, damages, or costs (including reasonable attorney's fees) arising out of: your breach of this agreement; your conduct on the premises; any claim brought by a third party related to your participation; and any conduct of any guest you bring to the facility.

13. Force Majeure

ZOR Fitness shall not be liable for, and is excused from performance of any obligation under this agreement to the extent prevented by, events beyond its reasonable control, including but not limited to: natural disasters, weather, fire, flood, earthquake, pandemic, epidemic, public health emergency, government order, civil unrest, war, terrorism, labor disputes, utility failures, supplier failures, internet or software outages, or any other force majeure event. No refund or fee adjustment is owed for any closure or service interruption caused by such events.

14. Dispute Resolution

Mandatory Pre-Suit Notice. Before filing any lawsuit or claim against ZOR Fitness, you agree to first provide ZOR Fitness with written notice describing the dispute and proposed resolution, and give ZOR Fitness thirty (30) days to attempt to resolve the dispute informally and in good faith. ZOR Fitness similarly agrees to provide pre-suit notice before filing any non-collection claim against you. This pre-suit notice requirement does not apply to claims for injunctive relief, collection of unpaid amounts, or other matters where delay would cause irreparable harm.

Any dispute arising out of or related to this agreement that is not resolved informally shall be resolved exclusively in the state or federal courts located in the county where ZOR Fitness's primary facility is located. You waive any right to a jury trial and any right to participate in a class action, collective action, mass action, or representative proceeding against ZOR Fitness. You agree that any claim must be brought in your individual capacity only.

The prevailing party in any dispute shall be entitled to recover reasonable attorney's fees and costs.

15. Governing Law

This agreement is governed by the laws of the State of Colorado, without regard to its conflict-of-law principles.

16. Severability and Entire Agreement

If any portion of this agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent. The unenforceability of any single provision shall not affect the enforceability of any other provision.

This agreement, together with the Liability Waiver and any plan-specific terms disclosed at the time of purchase, constitutes the entire agreement between you and ZOR Fitness and supersedes any prior representations, oral statements, or marketing materials. No statement, promise, or representation made by any ZOR Fitness staff member, contractor, or representative outside of this written agreement is binding on ZOR Fitness unless confirmed in writing by an authorized representative.

17. Assignment

ZOR Fitness may assign or transfer this agreement, in whole or in part, to any successor, affiliate, or third party in connection with a sale, merger, reorganization, or similar transaction, with notice to you. You may not assign or transfer your rights or obligations under this agreement without ZOR Fitness's prior written consent.

18. Survival

The following sections survive any termination, cancellation, or expiration of this agreement: Sections 2 (Billing and Payment, as to amounts owed), 8 (Snack Fridge fees), 12 (Limitation of Liability and Indemnification), 14 (Dispute Resolution), 15 (Governing Law), 16 (Severability and Entire Agreement), and 17 (Assignment).

19. Electronic Acceptance

I understand and agree that this agreement is being entered into electronically. By clicking “I Agree,” typing my name, or otherwise affirmatively accepting this agreement through ZOR Fitness's online or in-person digital signup system, I am providing my electronic signature, which has the same legal force and effect as a handwritten signature under the federal E-SIGN Act and the Colorado Uniform Electronic Transactions Act. I consent to receive all notices, communications, and records related to this agreement in electronic form.

I authorize ZOR Fitness to automatically charge my payment method for recurring services. If I purchase a recurring service, I authorize ZOR Fitness to charge the payment method on file on each scheduled billing date until the service is properly cancelled. I understand that I am responsible for keeping a valid payment method on file at all times, and that failure to do so does not relieve me of payment obligations or constitute cancellation. I authorize ZOR Fitness to use card account updater services to maintain valid card information.

I understand the cancellation process and timeline. To cancel a recurring service, I must submit written notice (email acceptable) at least 30 days before my next billing date, and cancellation is only effective when ZOR Fitness acknowledges my notice in writing. Verbal cancellations, social media messages, payment disputes, and account deletions do not constitute cancellation. I understand my right under Colorado law to cancel any recurring service within three business days of agreeing to it.

I understand and agree to the liability and dispute resolution terms in this agreement, including: limits on ZOR Fitness's liability to the amount I have paid in the prior 12 months; the requirement to provide written notice and a 30-day informal resolution period before filing suit; waiver of my right to a jury trial; waiver of my right to participate in any class action, collective action, mass action, or representative proceeding; and the requirement that all claims be brought in my individual capacity only, in Colorado courts.

I have read and agree to the ZOR Fitness Participation Agreement. I confirm that I have read this agreement in its entirety, understand its terms, and agree to be bound by it. I am at least 18 years of age, or am the parent or legal guardian of a minor Participant and am accepting on the minor's behalf. I am accepting this agreement voluntarily, am not being rushed or pressured, and have had adequate time to read it and ask questions. I have had the opportunity to consult with an attorney before accepting. If I am purchasing a recurring service, I also acknowledge that I have received a copy of this agreement.

Contact Us

Questions about these terms? Contact us at contact@zor.fit.