Billing & Member Support

Get in touch

The fastest way to reach us is email at contact@zor.fit. You can also call or text (720) 864-1612, or catch us at the front desk during staffed hours (listed on our Contact page). We reply to billing questions within two business days, usually much sooner.

To help us help you faster, include your full name, the email on your membership, and the date and amount of the charge you’re asking about.

How charges appear

Charges from us show up on your card or bank statement as ZOR FITNESS.

• Monthly memberships bill automatically on the 1st of each month. Your first payment, including a prorated amount for any partial first month, is charged when you sign up.
• Passes and punchcards are charged once, at purchase. Nothing recurs.
• Pro Shop and fridge items are charged when you buy them.

Update your payment details or pay a balance

Log in to the member portal or the ZOR Fitness member app to update your card or pay an outstanding balance. If a payment doesn’t go through, we’ll email you a link to sort it out and retry automatically each day for a week. Door access pauses once a balance has been open for three days and comes right back once it’s cleared. If a payment still hasn’t gone through after seven days, we may end the membership (Section 2 of our Terms).

Cancelling a membership

Month-to-month memberships have no minimum term. To cancel, send us written notice (email is perfect, or submit a request in the member portal) at least 30 days before your next billing date. Notice inside those 30 days takes effect after the upcoming billing cycle, which you’re still responsible for. Cancellation is effective once we confirm it in writing, usually within two business days, so keep proof you sent it. Unused days in a paid period aren’t refunded.

Full details are in Section 4 of our Terms of Service.

Refunds

• Changed your mind on a membership? You can cancel any recurring membership within three business days of signing up for a full refund, as Colorado law provides. Just email us.
• Passes, punchcards and other one-time purchases are final, except where the law requires otherwise or we said so in writing at purchase.
• Charged in error? If we made a billing mistake, we’ll fix it and refund the difference to your original payment method. Refunds usually take 5–10 business days to appear, depending on your bank.

Don’t recognize a charge?

Reach out to us first, before disputing it with your bank. Most questions are a quick fix, and we’ll look into it right away and make it right if something’s off.

Who we are

ZOR Fitness is operated by The Iron Fortress LLC, 862 E 78th Ave, Denver, CO 80229. See our Terms of Service and Privacy Policy for more.